Resident web access is now active. You will be receiving your account # through e-mail or in the mail soon.
Please read our other posts under resident services. We have updated the FAQ to answer many other questions you may have.
After speaking with other property managers in the WI/MN area we have found that resident education on this subject is very important.
If you find bed bugs in your home you must contact management immediately. Many people feel that if they have a clean home, or clean more the bugs will go away. This is not the case and the longer you wait the larger the problem.
Here are some links for further information. Please read so that you can develop house rules which will prevent the spread or infestation of bed bugs in your home. Bed bugs can infest a rich or poor community. If you travel a lot you are at a higher risk of bringing an infestation to your home. Education on the subject will help us to ensure that we will not have this issue in the future.
Use the “Control F” command to search for key words.
When is rent due?
Rent must be post marked on or before the first of the month. You can always pay rent online using checking for free.
Where do I mail my rent?
– This is explained on the first page of your lease contract
What is my account number ?
– Soon after signing you lease you should have received an email from email@example.com to set up your online account this email includes your account #.
What is my resident web access account # ?
Your account # for resident web access is a number that will be assigned to you so that you can enter resident web access to gain information about your account. You can send us an e-mail if you have not received your resident web access account #
How do I access resident services ?
Resident services can be accessed at www.agreatapartment.net – resident web access
How do I pay my rent online?
You will need your account # your banks routing # and your checking account # here is a direct link to our online payments page
I paid my rent online but I received a late fee.
– Please ensure that your rent payment is initiated on or before the first of the month.
I mailed my rent in before the first but I still received a late payment.
This can happen for various reasons. We keep all of the envelopes with rent and can double check the post mark when needed. In order to avoid having this issue ensure what time mail is picked up and check to see when it will be post marked after it has been picked up.
I have a maintenance request
You can call our office at 715-381-2296 and leave a message for our Maintenance Coordinator. We will then add your maintenance request into our system.
If you file an online maintenance request you will received a copy of the e-mail. Please be familiar with your lease.
Authorization to Enter for Repairs: In the event Tenant(s) requests maintenance or repair services
inside the premises, Tenant(s)s’ request for such repairs or maintenance shall automatically be considered
authorization for Landlord or its designated contractors to enter the premises without further notice to the Tenant(s)
during reasonable business hours, and within a reasonable time from which the repairs or maintenance are requested,
unless Tenant(s) makes a written request for service specifically indicating that Landlord must contact Tenant(s)
before performing such repairs or maintenance.
I would like to install a satellite dish for direct tv.
Please contact our office to receive permission. Satellites can not be attached to the building and you can use our existing wiring. However you (or the contractor) must have permission before installing.
Maintenance only fixed one of the issues on my list the other issue still has not been resolved.
This often happens with issues that are intermittent (my garage door will not close sometimes). Please let us know by sending another maintenance request online. Make sure you leave your current phone # so that we can call you with specific questions.
I need to break my lease
mitigation is described in our lease under the “Non Standard Lease Provisions” if you wish to break your lease you will need to stop into our office and fill out a “Listing for Lease“
You will be held responsible for rent until the unit has been rented out.
A word of caution. Markets change very fast.
If you need to break your lease January first – it will be very hard to find a new renter.
If you need to break your lease July First – with proper notice their is a much higher probability of us renting the unit out for you in time.
All new prospects must qualify to rent the property. If you have found a prospect on your own they will need to fill out an application.
1 We need at least 60 days notice in order to market your unit effectively. This does not guarantee we will find a renter – markets change over time.
2 The mitigation fee does not release you from your lease. It is simply a fee we charge for finding a new renter for your property.
3 Your unit should be in market ready condition.
4 Waive your 12 hour notice for showings. In the rental industry people often feel a lot of pressure to have a roof over their head. Waiting until the next day to see your unit that is for for rent may put them at risk of loosing another property that they are interested in.
5 make sure you stop into our office and fill out a “Listing for Lease”
Our household has grown and we need a bigger place. Can we upgrade to a larger home that you have for rent ?
With enough notice and consistent contact we can usually help you and your new household. Their are many variables in this situation but the first step is to browse through our portfolio and our current availabilities. Then contact us
I would like to have a someone move in with me for a few months do I need to let the management company know?
Yes contact us right away. In order for us to ensure a safe community we must run criminal checks and back round checks on all occupants. The first step is to have the new applicant fill out an application and apply to have his name added to the lease. This is for your safety. Modification of the lease is mitigation.
One of my room mates would like to move out and I would like to add someone else to the lease.
Modification of the lease is mitigation. All new prospects must qualify to rent the property along with all tenants who plan to stay at the property.
My roommates and I are all on the lease. I paid the entire security deposit myself. Can the security deposit be written out to me?
No the security deposit is issued to all current tenants who are on the lease.
My Roommate has moved out and I can not afford the rent on my own.
Your options in this situation are to 1 Find a new room mate – and give your old room mate permission to be taken off of the lease after you have found a new room mate. Your current room mate will need to give us permission to have themselves taken off of the lease as well.
2 Mitigation (explained above)
I have lost my copy of the lease
Please e-mail us – we will scan and send you a new copy for a charge of $25. Your online account through resident services lists all of your transactions and account information through our resident services web site. We also have copies of lease documents in your online account.
I would like to get a pet
Modifying your current lease will need approval from management and landlord. First step is to contact us. We charge a rate of $51.00 per hour for paper work processing.
Taxes/homestead credit/ Renters Credit.
We do not fill out home stead credit forms nor do we print off a history of all of your transactions. All of this information is available to you free of charge through resident services. On your taxes you should check a box that says “Land lord does not comply” The IRS will then contact us with any questions they may have.
How long until we receive our security deposit refund?
Timing for return. A landlord shall deliver or mail to a tenant the full amount of any security deposit paid by the tenant, less any amounts that may be withheld under subs. (1) and (2), within 21 days after any of the following:
(a) If the tenant vacates the premises on the termination date of the rental agreement, the date on which the rental agreement terminates.
(b) If the tenant vacates the premises before the termination date of the rental agreement, the date on which the tenant’s rental agreement terminates or, if the landlord rerents the premises before the tenant’s rental agreement terminates, the date on which the new tenant’s tenancy begins.
(c) If the tenant vacates the premises after the termination date of the rental agreement, the date on which the landlord learns that the tenant has vacated the premises.
(d) If the tenant is evicted, the date on which a writ of restitution is executed or the date on which the landlord learns that the tenant has vacated the premises, whichever occurs first.
We are not able to fill out rental references without your permission. We charge a fee of $51 per hour to fill out rental reference forms. The new management company may accept a print out of your transaction history from your online account showing all payments you have made. You also have access to a copy of your lease in your online account through resident services